Profile
Proactive, intellectually curious and results-oriented professional with experience in interpreting and analyzing data for driving business solutions. Proficient knowledge in statistics, mathematics, and analytics. Noted for establishing strategic mutually beneficial partnerships with key stakeholder to understand business needs, formulate solutions and thoroughly document processes.
Work History
Quality Assurance Engineer
Qualtrics Sept 2021 - PresentDeveloped SQL database queries to assist Project Managers express data health to customers of Qualtrics Inc. and Vizient Inc. Investigated missing discharge dates within clients data, ensuring customer’s data met CMS guidelines and were notified when not. Used Google Sheets to create data visualizations of customer’s data submission results, trending each hospitals relevant data points over time. Alleviated engineering hours by taking over and automating repetitive manual reports. Completed various different daily, weekly, and monthly QA checks ensuring customer product health was OK. Overhauled the pre-data submission QA process which greatly reduced manual file prep work in completing deadline critical QA checks. Closed approx. 40+ Multi Priority Level Support tickets for TAMs, CX Implementation, and Engineering teams per month. Documented the team’s most critical processes within data dictionaries, assisting future onboarding process and cross team knowledge sharing. Collaborated with the Data Science team to further research improvements for client data within the Qualtrics XM platform. Built data pipelines from the SFTP, Google Drive, and AWS to external Qualtrics Dashboards to enhance customer features. Reported data errors to customers and implemented fixes where necessary using JIRA and Smartsheets for tracking timelines. Created ad hoc Excel, Google Sheets, and SPSS tools to support the needs of whom it concerned.
Business Data Leader
Wells Fargo April 2021 - August 2021Operations Business Support Role for Traded Products and Assets for Sale (TPD) Authorized Provisioning Point (APP), accessing specific datasets across all data zones in the user acceptance (UAT) and production environments within the enterprise Data Lake. Monitored and triaged issues through proper channels, with access to raw, sanitized, conformed, and curated zones within the Data Lake. Responsible for implementing enterprise data governance policies for core enterprise data moving to an enterprise data lake. Subject matter expert (SME) for Deposits and Retail Lending, elicited business requirements for Enterprise Data Quality Management. Profiled databases on the Enterprise Data Lake (Hadoop) to create data quality rules in Ab Initio. Modified existing data dictionaries in companies system as needed, ensuring adherence to changes in Data Governance rule logic. Transitioned to three different teams over two years as needed: eDQM Data Analysts, Data Defect Management Analyst, Consumer & Channel Business Data Leader Team Analyst.
Database Analyst
Wells Fargo Sept 2019 - April 2021Monitored defect ticketing module, produced weekly application reporting packages, facilitated regular application partner defect remediation meetings, escalations, facilitated monthly GAP forum meetings, provided report owners with defects/gaps associated with regulatory and/or risk data elements, produced monthly data quality dashboards for data domain council meetings. Triaged new defect tickets, provided scalable tools and sustainable processes for end-to-end data quality measurement and monitoring in alignment with Enterprise Data Governance (EDG) policies, provided consistency via data quality implementation, monitoring and reporting, provided support to Application Business Owners, application operation owners and technology data managers to define rules and benchmarks. Implemented preventative controls, detective controls, and data movement controls as well as Core Data and Data Quality Dimensions of Completeness, Accuracy, Consistency, Validity, Timeliness, Uniqueness. Referenced existing data dictionaries to provide data definitions and data quality standardization, remediated SOR issues and determined required data, modernized/streamlined data flows, new consumption models, and next generation tools for data access, issued identification, data governance best practices, and determined needed information. Supported data migration from EDL 1.0 to 2.0 for 24 System of Records and 15 consumers from the legacy EDL 1.0 platform. Cordinatined with EY consultants to determine BDL responsibilities, classifying domain point of contacts, interim bucket alignments, final bucket alignments, business comments, ABO approvals, consumption use cases, remediation plan descriptions, and target dates.
Business Analyst
Cotiviti Sept 2016 - Nov 2017Conducted thorough analyses and business intelligence of client data, produced new insights and identified opportunities to develop programs to optimize performance while producing new policies base on client requests and business needs. Critically evaluated various data sets and reports to identify systematic discrepancies. Assessed business processes, anticipated requirements, uncovered areas for improvement, and developed and implemented solutions base on client requests and business needs. Diligently designed policy presentations to illustrate forecasted revenue, expenses, and trends for providers. Identified changes to processes/systems in bringing increased value to clients. Functioned as a resource in the connection of data providers by establishing plans of action for each provider engagement, and aligning providers with current industry standards. Expanded and improved existing processes and created new ones in accordance with data governance best practices. Actively directed monthly meetings as part of efforts in driving operational efficiency and maximize client savings. Facilitated and collaborated workflow between onshore and offshore teams.
Medical Policy Analyst
Cotiviti Sept 2016 - Nov 2017Accomplished providing assistance and managerial support to client’s medical center plans, goals and objectives through a wide range of substantive reviews, studies, and analyses of clinical and administrative programs and operations. Clarified established guidelines for turnaround time and quality as defined in the Policy Inquiry Policy and Procedure Manual. Formulated opportunities for improvement in medical plan design, upheld provider billing trends and high-dollar claims in recommending new payment policies. Established complete policy analysis, including positives and negatives of alternative solutions, recommended solutions, and needed resources. Systematically implemented ad hoc reports projecting potential savings based on revamped modifications. Thoughtfully formulated health plan recommendations with medical doctor advisory team increasing provider savings. Conducted special projects and studies to analyze, evaluate, and provide recommendations on administrative programs or issues, and strengthened medical terminology knowledge to create approximately 300 Health Plan Policies for health plan providers. Reviewed narrative, data, and statistical information and supporting materials with regards to compliance with the standards of external bodies.
Information Center Manager
Georgia State University Sept 2012 - Aug 2016Successfully upgraded University’s Information Center with current software and resources for a student body of over 20,000. Ensured proper onboarding, training and supervised operations of student staff while upholding and recommending departmental policies. Led all operational activity and allocation of resources across the Student Hire team to meet team deliverables and individual career goals. Organized workflow across the team on a daily basis by utilizing web applications and scheduling software for work schedules, ensuring full contingency plans are in place and key priorities are achieved. Conducted quarterly training with staff to review operational goals, set targets, administer awards to ensure consistency with key performance objectives. Diligently coordinated VIP events with management team, ensuring guest speakers were accommodated adequately. Championed data collection by conducting various surveys of students' body for information display recommendations.
Education
Dec 2021
Cloud Data Engineer Specialization
Sept 2021
Data Analytics Certification
May 2016
Biology, B.S.
Georgia State University
Services
SQL
Able to query varying databases including but not limited to AWS, Google Cloud, Microsoft Azure, Hadoop, MySQL, MongoDB.
Python
Utlized this programming language to script repetitive tasks, alleviating manual load.
R
Familiar with this from the two data certifications listed above. Not frequently used but can be helpful in certain situations.
Data Visualization
Designed multiple visualizations over the years with Microsoft Excel, Power BI, Tableu, Google Sheets, and more.